Dispatcher

TriMark USA, LLC; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

Sales Excellence Awards

CFSP Prep

Job summary

TriMark USA, LLC in Houston, TX is seeking a Dispatcher to coordinate delivery routes and driver assignments in a hybrid, full-time role. You will manage schedules, communicate with drivers and customers, and work with internal teams to ensure on-time deliveries.

Responsibilities include route optimization, dispatch instructions, and record-keeping. Flexibility to work evenings, weekends, and holidays is required. This position reports to the Supervisor.

Qualifications

• High School Diploma or GED, or equivalent experience.
• Previous dispatching or logistics experience preferred.
• Proficiency with routing and dispatch software and Microsoft Office.
• Knowledge of safety regulations and transportation operations.
• Flexible to work evenings, weekends, and holidays.
• Ability to pass background check after offer.

Responsibilities

• Plan and coordinate delivery routes for drivers based on distance, traffic, and customer requests.
• Dispatch drivers with schedules and detailed instructions.
• Maintain communication with drivers to provide updates and directions.
• Serve as primary contact for customers and resolve delivery issues.
• Coordinate with warehouse and logistics teams to ensure timely fulfillment.
• Maintain records of dispatch activities and customer interactions.
• Identify and resolve route or delivery issues to minimize disruptions.

Skills

Multitasking

Communication skills

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or GED

Tools

GPS navigation

Dispatching software

Microsoft Office

Job description

Why you’ll love it here!

• + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• + 401k
• + Community Service Day
• + Spotlight Awards
• + National Sales Excellence Awards
• + CFSP Prep Certification Program

POSITION SUMMARY:

• The Dispatcher reports to the Supervisor
• Located in Houston, TX
• Full-Time
• Must be available to work Wednesday through Sunday (8am to 5pm) or Saturday through Wednesday (11am to 8pm)
• Hybrid

The Dispatcher plays a pivotal role in coordinating the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The Dispatcher ensures timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Route Planning and Coordination:

• Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests.
• Optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.

Dispatching and Communication:

• Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information.
• Maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.

Customer Service:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status.
• Ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.

Logistics Coordination:

• Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders.
• Monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.

Documentation and Record Keeping:

• Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.

Problem Solving:

• Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.

Safety Compliance:

• Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.

COMPETENCIES:

• Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills to effectively convey information and instructions to drivers, customers, and team members.
• Strong analytical and problem-solving skills to identify issues, evaluate options, and implement effective solutions under pressure.
• Dedication to providing exceptional service to customers by addressing their needs, resolving issues, and ensuring timely deliveries.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or GED, or equivalent military or practical experience.
• Previous experience in dispatching, logistics coordination, or transportation operations preferred.
• Proficiency in computer software systems for routing, dispatching, and communication (e.g., GPS navigation, dispatching software, Microsoft Office).
• Familiarity with transportation regulations, safety standards, and industry best practices.
• Strong customer service orientation and interpersonal skills.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Ability to successfully pass a background check post offer acceptance.