Delivery Dispatcher

Irving Oil; Concord (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

401k match 4%

Paid vacation

Wellness program

Volunteer day

Donation matching

Job summary

Irving Oil is seeking an Delivery Dispatcher to coordinate and manage daily delivery events, balancing driver safety with customer needs. The role emphasizes strong communication with customers and internal teams to keep operations running smoothly.

The position requires 3-5 years in dispatch or related fields, a post-secondary background, and a collaborative mindset. Expect an onsite work environment with benefits and a focus on teamwork and reliability.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment.
• Team player that can accept shared responsibility.

Responsibilities

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders.
• Calls are dispatched based on priority, coordinating with the Load builders and field representatives.
• Apply knowledge and policies to determine critical steps and ensure customers are billed correctly.
• Deliver status updates to Operations Managers and other internal teams.
• Propose improvements to optimize performance and resolve issues promptly.

Skills

Strong attention to detail

Organized

Communication skills

Education

Diploma/High School Equivalent

Job description

As aDelivery Dispatcheryou willcoordinate and manage events that canimpactthedelivery driver’s day.Your goal will betobalance thedelivery driver’s safety, while meeting customer requirements on a daily basis.Your successbebased on providing support todelivery driversandcollaborating directly with internal and external customers.

What We Offer:

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth

• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%

• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs

• Paid Vacation – Plus an annualoptiontopurchaseadditionalvacation, too

• Wellness Support – With 24/7 access to our Employee & Family Assistance Program

• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders.Calls are dispatched based onpriority

• Partner with Load builders,maintainconnection with both the customer and field representative in the execution of scheduled work. The Dispatcheris responsible forexecuting on the schedule that the Load builder creates with ongoing communication between the two roles

• Apply knowledge and application policies and procedures effectively todeterminewhen it is a critical process and when to apply them. Understand the Sales Processes to ensure customers are billed appropriately

• Deliver status updates and pertinent information asrequiredto Operations Managers and various internal parties

• Bring forward and implement recommendations tooptimizeperformance and proactively resolve issues.Determiningwho willassistwhenrequired(e.g.two person jobs)

• Maintain call center metrics (Average Handle Time,aftercall work, returned calls)

• Provide guidance to CSRs and Sales rep- output? Let's more…

Your Skills :

• Strong attention to detail

• Organized

• Communication skills

Your Experience:

• Post-secondary degree or equivalent experience is an asset

• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment

• Team player that can accept shared responsibility

The expected hourly range for this position is $23.00-$28.75. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent