Customer Service & Dispatch Specialist — Scheduling & Support

Home Hvac Services; West Chester (Chester County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Job summary

A trusted HVAC company in Chester County is seeking a Customer Service Representative & Dispatcher. You will be responsible for handling service requests and supporting customers, demonstrating respect and courtesy. The ideal candidate has at least two years of administrative experience, strong communication skills, and a detail-oriented approach. This role offers health insurance, paid time off, and opportunities for advancement within a team-oriented environment.

Qualifications

• Minimum two years of admin experience.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work.
• Complete work orders and respond to customer complaints.
• Maintain office services and organize office operations.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

General computer knowledge

Typing skills

Tools

Microsoft Office

Job description

A trusted HVAC company in Chester County is seeking a Customer Service Representative & Dispatcher. You will be responsible for handling service requests and supporting customers, demonstrating respect and courtesy. The ideal candidate has at least two years of administrative experience, strong communication skills, and a detail-oriented approach. This role offers health insurance, paid time off, and opportunities for advancement within a team-oriented environment.