Customer Service & Dispatch Specialist - Night/Weekend

Polestar Plumbing Heating & Cooling; Kansas City (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

PTO & Holidays

401k Matching

Medical Benefits

Life Insurance

Long-Term Disability Coverage

Growth Opportunities

Year-round Employment

Team Environment

Job summary

Polestar Plumbing, Heating & Cooling in Merriam, KS is hiring a Customer Service Representative / Dispatcher to deliver exceptional service in a fast-paced environment. You will manage calls, schedule service, and dispatch technicians using ServiceTitan and related tools, while maintaining accurate records and clear communication with customers and field teams.

The ideal candidate has strong customer service skills, understands HVAC or home service terminology, and is available for night and

Qualifications

• Must have night and weekend availability.
• Strong customer service and communication skills.
• Familiarity with HVAC/plumbing terminology preferred.
• Experience with dispatching and CRM systems.
• Ability to multitask in a high-volume environment.
• Reliable attendance and a team player.

Responsibilities

• Answer incoming customer calls and provide exceptional service with professionalism and empathy
• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms
• Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery
• Follow up with customers regarding completed work, open service requests, and warranty-related concerns
• Resolve customer concerns and complaints with a solution-focused approach
• Maintain accurate customer records, job information, and billing details
• Assist field teams with scheduling updates, customer communication, and administrative support
• Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Skills

Customer service

Communication

Multitasking

Organizational skills

Night & weekend availability

Dispatching

Dispatching experience

Tools

ServiceTitan

Housecall Pro

Job description

Polestar Plumbing, Heating & Cooling in Merriam, KS is hiring a Customer Service Representative / Dispatcher to deliver exceptional service in a fast-paced environment. You will manage calls, schedule service, and dispatch technicians using ServiceTitan and related tools, while maintaining accurate records and clear communication with customers and field teams.

The ideal candidate has strong customer service skills, understands HVAC or home service terminology, and is available for night and