Call Center Representative/Dispatcher

Polestar Plumbing Heating & Cooling; Kansas City (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

PTO & Holidays

401k Matching

Medical Benefits

Life Insurance

Long-Term Disability Coverage

Growth Opportunities

Year-round Employment

Team Environment

Job summary

Polestar Plumbing, Heating & Cooling in Merriam, KS is hiring a Customer Service Representative / Dispatcher to deliver exceptional service in a fast-paced environment. You will manage calls, schedule service, and dispatch technicians using ServiceTitan and related tools, while maintaining accurate records and clear communication with customers and field teams.

The ideal candidate has strong customer service skills, understands HVAC or home service terminology, and is available for night and

Qualifications

• Must have night and weekend availability.
• Strong customer service and communication skills.
• Familiarity with HVAC/plumbing terminology preferred.
• Experience with dispatching and CRM systems.
• Ability to multitask in a high-volume environment.
• Reliable attendance and a team player.

Responsibilities

• Answer incoming customer calls and provide exceptional service with professionalism and empathy
• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms
• Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery
• Follow up with customers regarding completed work, open service requests, and warranty-related concerns
• Resolve customer concerns and complaints with a solution-focused approach
• Maintain accurate customer records, job information, and billing details
• Assist field teams with scheduling updates, customer communication, and administrative support
• Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Skills

Customer service

Communication

Multitasking

Organizational skills

Night & weekend availability

Dispatching

Dispatching experience

Tools

ServiceTitan

Housecall Pro

Job description

Description

Build Your Future with Polestar!

For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round.

We’re looking for a Customer Service Representative / Dispatcher who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we’d love to meet you!

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

Polestar Plumbing, Heating & Cooling | Merriam, KS

What We Offer

• $21-$23 per hour


• Weekly Pay


• PTO + Paid Holidays


• Matching 401(k)


• Medical, Dental & Vision Benefits


• Accidental & Critical Illness Coverage


• Company-Paid $15,000 Life Insurance & Long-Term Disability


• Growth and Advancement Opportunities


• Stable, Year-Round Employment


• Supportive, Family-Oriented Team Environment

Responsibilities

• Answer incoming customer calls and provide exceptional service with professionalism and empathy


• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms


• Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery


• Follow up with customers regarding completed work, open service requests, and warranty-related concerns


• Resolve customer concerns and complaints with a solution-focused approach


• Maintain accurate customer records, job information, and billing details


• Assist field teams with scheduling updates, customer communication, and administrative support


• Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Requirements

• Must have night and weekend availability; this is not a Monday-Friday position


• Strong understanding of HVAC, plumbing, or home service industry terminology preferred


• Excellent communication, customer service, and interpersonal skills


• Ability to multitask and remain organized in a high-volume environment


• Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred


• Strong attention to detail and problem-solving abilities


• Basic computer proficiency and data entry skills


• Reliable attendance and a positive team-oriented attitude

Polestar has proudly served the Kansas City area for over 41 years and continues to grow. We are looking to hire immediately and our interview process moves quickly.