Customer Service & Dispatch Specialist (Mon–Fri)

Falcon Heating & Air Conditioning; Sterling (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical and vision insurance

Dental Insurance

Paid Sick Leave

Paid Vacation

Paid Holidays

Supplemental Insurance (Disability,…)

401k with company match

Parental Leave

Referral bonus

Job summary

Falcon Heating & Air Conditioning in Sterling, VA, is seeking a full-time Customer Service Representative/Dispatcher to join a long-standing, award-winning company focused on integrity, respect, and community impact.

Ideal candidates excel in communication, data entry, and customer service within a fast-paced office, with M-F 7am–4pm in-office hours. Overtime may be required based on business needs.

Qualifications

• Requires fluent English (written and oral).
• 2+ years in customer service in an office setting.
• Data entry proficiency and attention to detail.

Responsibilities

• Book service calls from customers professionally.
• Route/dispatch technicians within zones.
• Maintain contact with technicians throughout the day.
• Review payroll time entries for technicians.
• Collect builder POs as needed.
• Review service tickets for accuracy and completeness.
• Handle various customer service situations via phone and email.
• Utilize Global Edge software accurately.
• Assist Supervisor as needed.
• Perform other related duties as assigned.

Skills

Excellent communication skills

Data entry

Customer service

Attention to detail

Team player

Punctuality

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Global Edge (GE) software

Job description

Falcon Heating & Air Conditioning in Sterling, VA, is seeking a full-time Customer Service Representative/Dispatcher to join a long-standing, award-winning company focused on integrity, respect, and community impact.

Ideal candidates excel in communication, data entry, and customer service within a fast-paced office, with M-F 7am–4pm in-office hours. Overtime may be required based on business needs.