Customer Service & Dispatch Specialist

entrusted-contracting; Town of Florida (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay: $20.00 - $26.00 per/h

Full-time, in-person role

Supportive team environment

Job summary

Entrusted Contracting in Port St. Lucie, Florida, is hiring a Customer Service Representative (CSR) for a full-time, in-person role. You will be the communication hub, scheduling plumbing, HVAC, and electrical service calls while ensuring technicians are dispatched efficiently.

Responsibilities include handling calls, appointments, payments, and keeping records up to date. A calm, professional demeanor in a fast-paced environment and teamwork with a local service team are essential.

Qualifications

• Prior customer service, dispatching, or call center experience preferred.
• Experience in home services industries is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Answer incoming calls and provide outstanding customer service.
• Schedule service appointments for plumbing, HVAC, and electrical work.
• Dispatch technicians and manage daily schedules.
• Monitor progress and communicate with customers and techs.
• Process payments and assist with collections as needed.
• Maintain accurate customer records in company software.

Skills

Communication

Customer service

Organizational skills

Multitasking

Teamwork

Punctuality

Tools

Scheduling software

Microsoft Office

Job description

Entrusted Contracting in Port St. Lucie, Florida, is hiring a Customer Service Representative (CSR) for a full-time, in-person role. You will be the communication hub, scheduling plumbing, HVAC, and electrical service calls while ensuring technicians are dispatched efficiently.

Responsibilities include handling calls, appointments, payments, and keeping records up to date. A calm, professional demeanor in a fast-paced environment and teamwork with a local service team are essential.