Partner Customer Service Representative

Entrusted; Port Saint Lucie (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full-time

In-person role

Growth opportunities

Job summary

Entrusted in Port St. Lucie, FL is seeking a Customer Service Representative to join a growing home services team. This full-time, in-person role focuses on scheduling, dispatching, and delivering excellent customer service to homeowners across the Treasure Coast.

The CSR acts as the communication hub, coordinating between customers and field technicians, handling payments, and maintaining records. A fast-paced environment requires strong organization and multitasking abilities.

Qualifications

• Previous customer service, dispatching, or call center experience preferred.
• Experience in plumbing, HVAC, electrical, or home service industries is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming customer calls and provide outstanding customer service.
• Schedule service appointments for plumbing, HVAC, and electrical customers.
• Dispatch technicians to service calls and manage daily schedules.
• Monitor technician progress and maintain communication throughout the day.
• Follow up with technicians regarding service call completion and job status updates.
• Coordinate with customers regarding appointment confirmations and updates.
• Process customer payments and assist with collections on outstanding balances.
• Maintain accurate customer records and service notes in company software.
• Support office operations and assist with administrative tasks as needed.

Skills

Customer service

Dispatching

Scheduling

Communication

Tools

Scheduling software

Microsoft Office

Job description

Customer Service Representative (CSR)

Full-Time | In-Person

Port St. Lucie, Florida

$20.00 - $26.00 per Hour (Based on Experience)

Join a Growing Home Services Team

We are assisting one of our partners in a search for their next Customer Service Rep. Our partner is a local Plumbing, HVAC, and Electrical company serving homeowners throughout the Treasure Coast. They are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their team in Port St. Lucie.

This position is the communication hub of their operation and plays a critical role in delivering exceptional customer service while ensuring their field technicians are scheduled and dispatched efficiently.

Responsibilities

• Answer incoming customer calls and provide outstanding customer service
• Schedule service appointments for plumbing, HVAC, and electrical customers
• Dispatch technicians to service calls and manage daily schedules
• Monitor technician progress and maintain communication throughout the day
• Follow up with technicians regarding service call completion and job status updates
• Coordinate with customers regarding appointment confirmations and updates
• Process customer payments and assist with collections on outstanding balances
• Maintain accurate customer records and service notes in company software
• Support office operations and assist with administrative tasks as needed

Qualifications

• Previous customer service, dispatching, or call center experience preferred
• Experience in plumbing, HVAC, electrical, or home service industries is a plus
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Comfortable handling collections and payment discussions with customers
• Proficient with computers, scheduling software, and Microsoft Office applications
• Reliable, punctual, and team-oriented

What We Offer

• Competitive hourly pay: $20.00 - $26.00 per hour, based on experience
• Full-time, stable employment
• Supportive team environment
• Opportunity for growth and advancement
• Work with a respected local company serving the community

Schedule

• Full-Time
• In-Person Position
• Monday through Friday (with occasional overtime as needed)