Partner Customer Service Representative

entrusted-contracting; Town of Florida (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay: $20.00 - $26.00 per/h

Full-time, in-person role

Supportive team environment

Job summary

Entrusted Contracting in Port St. Lucie, Florida, is hiring a Customer Service Representative (CSR) for a full-time, in-person role. You will be the communication hub, scheduling plumbing, HVAC, and electrical service calls while ensuring technicians are dispatched efficiently.

Responsibilities include handling calls, appointments, payments, and keeping records up to date. A calm, professional demeanor in a fast-paced environment and teamwork with a local service team are essential.

Qualifications

• Prior customer service, dispatching, or call center experience preferred.
• Experience in home services industries is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Answer incoming calls and provide outstanding customer service.
• Schedule service appointments for plumbing, HVAC, and electrical work.
• Dispatch technicians and manage daily schedules.
• Monitor progress and communicate with customers and techs.
• Process payments and assist with collections as needed.
• Maintain accurate customer records in company software.

Skills

Communication

Customer service

Organizational skills

Multitasking

Teamwork

Punctuality

Tools

Scheduling software

Microsoft Office

Job description

Customer Service Representative (CSR)

Full-Time | In-Person

Port St. Lucie, Florida

$20.00 - $26.00 per Hour (Based on Experience)

Join a Growing Home Services Team

We are assisting one of our partners in a search for their next Customer Service Rep.

Our partner is a local Plumbing, HVAC, and Electrical company serving homeowners throughout the Treasure Coast. They are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their team in Port St. Lucie.

This position is the communication hub of their operation and plays a critical role in delivering exceptional customer service while ensuring their field technicians are scheduled and dispatched efficiently.

Responsibilities

• Answer incoming customer calls and provide outstanding customer service
• Schedule service appointments for plumbing, HVAC, and electrical customers
• Dispatch technicians to service calls and manage daily schedules
• Monitor technician progress and maintain communication throughout the day
• Follow up with technicians regarding service call completion and job status updates
• Coordinate with customers regarding appointment confirmations and updates
• Process customer payments and assist with collections on outstanding balances
• Maintain accurate customer records and service notes in company software
• Support office operations and assist with administrative tasks as needed

Qualifications

• Previous customer service, dispatching, or call center experience preferred
• Experience in plumbing, HVAC, electrical, or home service industries is a plus
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Comfortable handling collections and payment discussions with customers
• Proficient with computers, scheduling software, and Microsoft Office applications
• Reliable, punctual, and team-oriented

What We Offer

• Competitive hourly pay: $20.00 - $26.00 per hour, based on experience
• Full-time, stable employment
• Supportive team environment
• Opportunity for growth and advancement
• Work with a respected local company serving the community

Schedule

• Full-Time
• In-Person Position
• Monday through Friday (with occasional overtime as needed)

If you are organized, customer-focused, and enjoy being the central point of communication in a busy service business, we'd love to hear from you.

Compensation

The base pay range for this role is $20 – $26 per hour.