Customer Service Representative

Transdev; Redwood City (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Job summary

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking a friendly, customer service-oriented person dedicated to safety.

Join Transdev to support transportation operations with a commitment to safety, quality service, and teamwork. This role requires strong communication, computer literacy, and the ability to work in a fast-paced environment.

Qualifications

• High School Diploma, GED or equivalent.
• Fluent in English.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.

Responsibilities

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Respond to customer and client inquiries and concerns with timely, accurate information
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Other duties as required, including dispatching.

Skills

Fluent English

Customer service

Computer literate

Telephone skills

Education

High School Diploma/GED

Job description

Customer Service Representative

Transdev in Redwood City, CA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking a friendly, customer service-oriented person dedicated to safety.

Transdev is proud to offer:

• Competitive hourly compensation package: minimum $21.00 -- maximum $21.63

Benefits include:

• Paid vacation, sick, & Holidays

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance

Key Responsibilities:

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.

• Respond to customer and client inquiries and concerns with timely, accurate information

• Comprehensive understanding of policies and procedures

• Meet or exceed established performance requirements.

• Other duties as required, including dispatching

Qualifications:

• High School Diploma, GED or equivalent.

• Fluent in English

• Computer literate

• Excellent customer service skills.

• Ability to operate standard telephone system.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Requirements:

The essential functions of this position require the ability to:

• Work alone

• Sit for extended periods (up to 8 hours per day)

• Push and pull objects up to 20 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Transdev proudly maintains a safe, drug‑free workplace.

• Candidate must successfully pass a pre‑employment drug screen.

All applicants must:

• Meet all legal eligibility requirements to work in the United States without requiring sponsorship, now or in the future

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Please Click Here for CA Employee Privacy Policy.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.