Customer Service Representative

Deutsche Post; Florida; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k)

Tuition reimbursement

Training opportunities

Job summary

DHL Supply Chain in Florida is seeking a 1st Shift Customer Service Representative to process orders and provide product, service, and transit information to customers. The role requires attention to detail and the ability to work in a fast-paced environment.

Key responsibilities include resolving issues, maintaining customer records, and assisting with order and product management. The position offers full-time hours, a starting pay of $21.70 per hour, and eligibility for productivity bonuses

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer.
• Act as a liaison to facilitate issue resolution.
• Resolve product or service problems and expedite resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information, and assist with order management.
• Perform other duties as assigned.

Skills

Excel

Dispatching

Fast-paced work

Multitasking

WMS

Bilingual (preferred)

Mobility/standing

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

- Position: 1st Shift Customer Service Representative

- Shift: 5:00am-1:30pm (Mon-Fri)

- Pay: $21.70 per hour.

Additional Incentives: All full-time employees are also eligible for productivity bonuses after probationary period.

In addition to the general job description below, the ideal candidate will also have the following skills:

• Have Microsoft excel experience.
• Must have knowledge of dispatching
• Ability to work in a fast-paced environment
• Able to multitask
• Knowledge of WMS
• Preferability bilingual
• On you feet 50% of the day

Be part of the world's largest logistics company!DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.