Customer Service & Dispatch Specialist

Precision Garage Door Service; New Jersey; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid Training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service in Pompton Plains, New Jersey, is seeking a highly motivated Customer Service/Dispatcher to join our team. You will receive service requests, schedule appointments by technician availability, and maintain clear communication with customers about times and delays.

Responsibilities include data entry in dispatch systems, workload management, handling emergencies, and addressing conflicts promptly.

Qualifications

• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detailed oriented skills.
• Proficiency in using scheduling and dispatching software.
• Bilingual English/Spanish is a plus.
• Knowledge of the garage door industry is a bonus but not required.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Scheduling door estimates

Skills

Bilingual English/Spanish

Strong organizational skills

Multitasking

Excellent communication

Detail oriented

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Precision Overhead Garage Door Service in Pompton Plains, New Jersey, is seeking a highly motivated Customer Service/Dispatcher to join our team. You will receive service requests, schedule appointments by technician availability, and maintain clear communication with customers about times and delays.

Responsibilities include data entry in dispatch systems, workload management, handling emergencies, and addressing conflicts promptly.