Field Service Dispatcher: Scheduling & Customer Care

Genset Services, Inc.; Pompano Beach (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Genset Services, Inc. in Pompano Beach, FL, is seeking a Service Dispatcher to coordinate and schedule field technicians, manage service requests, and ensure timely communication between customers, technicians, and internal departments.

The dispatcher will monitor schedules, assign tasks by priority, track calls from start to finish, and maintain accurate records. Experience in dispatching and customer service is preferred, with proficiency in Microsoft Office and scheduling software.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of dispatching, scheduling, customer service, or service coordination experience preferred.
• Experience in the fire protection, electrical, HVAC, construction, or service industry is a plus.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office and scheduling software.
• Ability to work in a fast-paced environment and manage changing priorities.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Receive and process service requests via phone, email, and online platforms.
• Schedule and dispatch technicians based on skill set, location, availability, and service priority.
• Monitor technician schedules and adjust assignments as needed throughout the day.
• Communicate appointment details and updates to customers.
• Track service calls from initiation through completion.
• Maintain accurate service records, work orders, and customer information in company systems.
• Coordinate emergency service calls when required.
• Ensure technicians have the necessary information, parts, and documentation before dispatch.
• Follow up with customers regarding scheduling, service status, and completion of work.
• Generate and distribute service reports and scheduling updates.
• Collaborate with the Service Manager and Operations team to improve efficiency and customer satisfaction.
• Assist with administrative tasks related to service operations.

Skills

Organizational skills

Multitasking

Communication skills

Adaptability

Attention to detail

Customer service

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Service management software

Job description

Genset Services, Inc. in Pompano Beach, FL, is seeking a Service Dispatcher to coordinate and schedule field technicians, manage service requests, and ensure timely communication between customers, technicians, and internal departments.

The dispatcher will monitor schedules, assign tasks by priority, track calls from start to finish, and maintain accurate records. Experience in dispatching and customer service is preferred, with proficiency in Microsoft Office and scheduling software.