Customer Service & Dispatch Specialist

TFGroup LLC; Denham Springs (LA); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Total Foodservice Group (TFG) is seeking a detail-oriented Customer Service Representative in Denham Springs, LA. The role focuses on delivering top-notch service via phone, email, and other channels while coordinating with the dispatch team to ensure quick response times.

You will handle orders, scheduling, documentation, and communications across departments to keep operations running smoothly. Proficiency in Google Workspace and a fast, accurate typing speed are essential.

Qualifications

• Minimum 1 year in customer service, dispatch, administrative support, or similar role.
• Excellent verbal and written communication skills.
• Typing speed of at least 45 WPM.
• Reliable transportation and dependable attendance (Mon-Fri).

Responsibilities

• Deliver exceptional customer service by phone, email, and other channels.
• Schedule service appointments with dispatch team for rapid response.
• Manage customer communication from start to finish.
• Process orders, returns, and service requests accurately.
• Maintain customer records with a high level of accuracy.
• Collaborate with technicians, management, and internal departments for smooth operations.
• Use Google Workspace and scheduling software to manage daily workflows.
• Identify opportunities to improve processes and customer experience.
• Safely operate forklifts to load and unload materials and shipments.

Skills

Customer service

Dispatch

Administrative support

Typing 45 WPM

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Total Foodservice Group (TFG) is seeking a detail-oriented Customer Service Representative in Denham Springs, LA. The role focuses on delivering top-notch service via phone, email, and other channels while coordinating with the dispatch team to ensure quick response times.

You will handle orders, scheduling, documentation, and communications across departments to keep operations running smoothly. Proficiency in Google Workspace and a fast, accurate typing speed are essential.