Customer Service Coordinator II

Aramark Corporation; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Corporation is seeking a Customer Service Representative in Austin, TX. You will provide exceptional service, resolve issues on one call when possible, and ensure accurate follow-up through callbacks.

The role involves processing orders, coordinating service dispatch, and maintaining essential records. The ideal candidate has 3–5 years of experience, a high school diploma (associates preferred), and strong communication and Excel skills.

Qualifications

• High School Diploma required; Associates degree preferred.
• 3–5 years of work experience preferred.
• MS Office experience with Excel proficiency required.
• Strong communication and customer service are essential.
• Detail oriented with excellent organizational skills and ability to multi-task.

Responsibilities

• Handle incoming calls with the objective of one-call resolution.
• Audit service programs to ensure 100% follow-up via customer callbacks.
• Maintain records, reports, and files per policies and procedures.
• Process electronic or telephone orders/requests and handle refunds.
• Coordinate service dispatch and work orders for service calls.

Skills

Strong communication skills

Excellent customer service

Detail oriented

Multi-tasking

Organizational skills

Education

High School Diploma

Associates Degree preferred

Tools

Excel

Job description

Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibilities

• Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
• Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
• Call and process electronic or telephone orders/requests.
• Phones/Customer Service
• Check Market Center general email box
• Prepare ship route for processing (printing, posting)
• Service call back
• Service Dispatch
• Place work order for service calls
• Process refunds

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 3-5 years of work experience preferred.
• High School Diploma required. Associates Degree preferred.
• MS Office Experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.