Customer Success Coordinator

Ultimate Staffing; Roseville (MN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DIS

Paid sick time

Employee discount programs

Wellness resources

Annual bonus opportunities

401(k) with company contribution + ESO

Tuition reimbursement and student loan

Cell phone and internet reimbursement

Job summary

Ultimate Staffing is seeking a Customer Success Coordinator to support families, caregivers, and clinicians in coordinating the return of medical devices and resolving cases, ensuring a positive experience throughout the process.

The role blends customer service, healthcare support, and operations, offering a hybrid schedule after training and opportunities to improve processes across departments. Ideal candidates have 2+ years in related roles and comfort with CRM systems; Salesforce is a plus.

Qualifications

• 2+ years in customer service or related roles.
• Experience with CRM or case management systems.
• Salesforce experience is a plus.
• Healthcare, medical device, insurance, or patient-facing experience preferred but not required.

Responsibilities

• Coordinate the recovery and return of medical devices from customers and providers.
• Communicate device status with families, caregivers, and clinicians.
• Manage a queue of active cases and daily follow-up activities.
• Conduct outbound calls and respond to inbound inquiries (calls, emails, texts).
• Investigate outstanding cases and determine next steps.
• Assist customers with gathering missing documentation and information.
• Support reopening and continuation of inactive cases when applicable.
• Maintain accurate records in internal systems.
• Collaborate with multiple departments to resolve concerns and drive outcomes.
• Identify process improvements and share recommendations with leadership.
• Deliver high-quality customer experience with empathy and proactive communication.

Skills

Customer service

Communication

Phone-based work

Problem solving

Organizational skills

Multitasking

Attention to detail

CRM systems

Adaptability

Team player

Education

Bachelor's degree

Bachelor's degree or equivalent

Tools

CRM software

Salesforce

Case management systems

Job description

Hybrid Schedule | Healthcare Technology | Customer Success | Operations Support

Make an Impact Every Day

Customer Success Coorrdinator

Are you someone who enjoys helping people, building relationships, and solving problems? Do you thrive in a fast-paced environment where you can take ownership, think critically, and make a meaningful difference?

We're seeking a Customer Success Coorrdinator to join a growing team focused on improving access to life-changing healthcare technology. In this role, you'll work directly with families, caregivers, and healthcare professionals to coordinate the return of specialized medical devices, resolve outstanding cases, and ensure an outstanding customer experience throughout the process.

This is an excellent opportunity for professionals with backgrounds in customer service, healthcare support, call center operations, account coordination, patient services, case management, collections, retention, claims support, or administrative operations.

What You'll Do

• Coordinate the recovery and return of medical devices from customers and healthcare providers
• Communicate with parents, caregivers, and clinicians regarding device status and return logistics
• Manage a queue of active cases and daily follow-up activities
• Conduct outbound phone outreach while responding to inbound calls, emails, and text messages
• Investigate outstanding cases and identify appropriate next steps
• Assist customers with gathering missing documentation and information
• Support the reopening and continuation of inactive cases when applicable
• Maintain accurate records and case documentation within internal systems
• Collaborate with multiple departments to resolve customer concerns and drive successful outcomes
• Identify process improvement opportunities and share recommendations with leadership
• Deliver a high-quality customer experience through empathy, professionalism, and proactive communication

What We're Looking For

Required Skills

• Strong customer service and relationship-building abilities
• Excellent verbal and written communication skills
• Ability to confidently manage phone-based conversations throughout the day
• Strong problem-solving and investigative skills
• Exceptional organizational and follow-through abilities
• Ability to multitask, prioritize, and manage a high-volume workload
• Strong attention to detail and data accuracy
• Comfortable working with technology, databases, and CRM systems
• Adaptability and willingness to embrace change
• Positive attitude and team-first mentality

Qualifications

• Bachelor's degree preferred but not required
• Relevant professional experience may be substituted for a degree
• 2+ years of customer service, healthcare support, administrative, coordination, contact center, or related experience
• Experience utilizing CRM, case management, or customer support systems preferred
• Salesforce experience is a plus
• Healthcare, medical device, insurance, reimbursement, or patient-facing experience is preferred but not required

Benefits & Perks

During Contract:

• Medical, dental, vision, life insurance, disability coverage, and paid sick/safe time
• Employee discount programs and wellness resources

Upon Hire:

• Medical, Dental, and Vision
• Generous paid time off (PTO, personal days, and holidays)
• Annual bonus opportunities401(k) with company contribution + Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement and student loan assistance
• Cell phone and internet reimbursement for hybrid employees

Why Join Us?

• Meaningful work that helps improve lives every day
• Hybrid flexibility after training
• Collaborative, idea-driven culture
• Strong growth and advancement opportunities
• Employee-owned company with excellent leadership and benefits
• Fun team environment with company events, volunteer opportunities, and employee appreciation programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.