Customer Service Representative

ALOIS Solutions; Bourne (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Customer Service Representative to join their compassionate team. In this entry-level role, you will be the vital link between patients, physicians, and care teams, ensuring smooth coordination of medical services and durable medical equipment for individuals with chronic conditions. Your empathetic communication and organizational skills will help address patient concerns and improve their quality of life. If you are passionate about making a meaningful difference in healthcare and supporting patient care, this opportunity is perfect for you.

Qualifications

• Preferred experience in healthcare customer service or medical office administration.
• Strong organizational skills and tech-savvy with digital systems.

Responsibilities

• Serve as the primary contact for patients and healthcare providers.
• Coordinate patient service orders and ensure timely communication.

Skills

Healthcare Customer Service

Patient Coordination

Medical Office Administration

Organizational Skills

Multitasking

Compassionate Communication

Education

High School Diploma or GED

Tools

Digital Systems Navigation

Job description

Are you passionate about helping others and making a meaningful difference in healthcare? We’re looking for a Customer Service Representative to join a compassionate, mission-driven team. In this role, you’ll be the critical connection between patients, physicians, and care teams—ensuring seamless coordination of medical services and durable medical equipment (DME) for patients with chronic conditions.

Responsibilities

• Serve as the primary point of contact for patients, physicians, and internal care teams.
• Coordinate and track patient service orders from referral to equipment delivery.
• Ensure timely, accurate communication between healthcare providers and internal departments.
• Review and process billing and documentation related to medical services and equipment.
• Address patient concerns with empathy, providing timely resolution or escalation.
• Educate patients on available services and recommend solutions based on their needs.
• Support onboarding and mentoring of new staff as needed.

What You Bring

• High School Diploma or GED (preferred).
• Previous experience in healthcare customer service, patient coordination, or medical office admin is highly valued.
• Familiarity with insurance processes and durable medical equipment is a plus.
• Strong organizational and multitasking skills.
• Tech-savvy and comfortable navigating digital systems.
• Compassionate, professional communication style with a strong sense of responsibility.

Why This Role Matters

As a Patient Care Coordinator, you play a vital role in improving quality of life for individuals living with chronic health conditions. Your ability to connect, coordinate, and care makes a real impact every single day.

Ready to support patient care in a meaningful way? Apply today!

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider and Other

Industries

Hospitals and Health Care, Hospitals, and Medical Practices