Customer Service Representative

Randstad USA; Nashville (TN); On-site; USD 36,254 - 51,635; Full time

Benefits offered by this job

Competitive Compensation

Supportive and Collaborative Culture

Opportunity with a Global Leader

Job summary

A leading staffing agency in Nashville is seeking a full-time Associate to manage scheduling and dispatch for service resources. This role involves optimizing response times and coordinating with teams for service delivery. Ideal candidates will have 1-3 years of customer service or planning experience. This position offers competitive compensation of $31.90/hour along with excellent benefits.

Qualifications

• 1-3 years of Customer Service or Planning experience

Responsibilities

• Maintain daily schedules for service resources and optimize response times.
• Communicate with the service team to resolve scheduling conflicts.
• Document customer interactions and service orders.
• Adhere to all organizational policies and regulations.

Job description

Overview

Join a globally recognized leader in healthcare innovation that’s been transforming lives for over 130 years. This award-winning organization has been named one of Forbes’ “World’s Best Employers” and is consistently recognized for its commitment to sustainability and employee well-being. You’ll be part of a mission-driven team that powers cutting-edge solutions across more than 100 countries. If you’re looking for purpose, growth, and global impact, this is where your next career move begins.

Responsibilities

• Manage Scheduling and Dispatch: Maintain daily schedules for service resources, dispatching them to service calls in a timely manner and optimizing response times.
• Coordinate with Teams: Communicate with the service team to resolve scheduling conflicts and with the warehouse to procure service parts for maintenance and repairs.
• Handle Customer and Internal Documentation: Document customer interactions and service orders.
• Ensure Compliance and Efficiency: Adhere to all organizational policies and regulations, and escalate issues to the appropriate personnel to ensure swift resolution.

Qualifications

• 1-3 years of Customer Service or Planning experience

What you’ll get

• Competitive Compensation: Earn above-market pay at $31.90/hour, along with excellent benefits that support your well-being.
• A Supportive and Collaborative Culture: Join a team of friendly, driven coworkers and work with supportive management that is genuinely invested in your professional success.
• Work with a Global Leader: This is a fantastic opportunity to join a global company with a rich legacy of craftsmanship and quality.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Medical Equipment Manufacturing
• Computers and Electronics Manufacturing