Customer Experience & Sales Support Coordinator

SupportFinity™; Town of Montana (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Overtime

Commissions

Bonuses

Paid Time Off

Health Insurance

401K

Health Savings Account

Flexible Spending Account

Volunteer Benefits

Life Insurance

Employee Assistance Program

Discounts Program

Job summary

PestCo is seeking a Customer Service Representative in the US to handle incoming calls, respond to inquiries, and maintain the Sales lead database. The role emphasizes thorough record-keeping, strong communication, and on-the-job training.

Responsibilities include calendar management, learning PestCo’s products and services, and supporting management in daily duties. A high school diploma and solid communication skills are required; pest control experience is a plus but not required.

Qualifications

• High school diploma or equivalent.
• Strong communication skills effectively through verbal, written and in person.
• Strong customer service and in-person presentation skills.
• Strong attention to detail and accurate record keeping.
• Self-motivated and results driven.
• Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac.
• Pass a background check.
• Pest Control experience preferred but not required.

Responsibilities

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer Sales lead database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Skills

Communication skills

Verbal skills

Written communication

Attention to detail

Self-motivation

Microsoft Word

Excel

PowerPoint

Mac proficiency

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Mac

Job description

PestCo is seeking a Customer Service Representative in the US to handle incoming calls, respond to inquiries, and maintain the Sales lead database. The role emphasizes thorough record-keeping, strong communication, and on-the-job training.

Responsibilities include calendar management, learning PestCo’s products and services, and supporting management in daily duties. A high school diploma and solid communication skills are required; pest control experience is a plus but not required.