Customer Service & Dispatch Coordinator

CAREW CONCRETE AND SUPPLY CO INC; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical Benefits

Health Savings, with Company contrib

Dental

Vision

Company paid Life Insurance

Company Paid Short Term Disability

Voluntary Life and Accidental Death &D

Voluntary Accident

Voluntary Short Term Disability

Paid Vacation

Paid Holidays

401K

Job summary

Carew Concrete & Supply Co., Inc. in Green Bay, WI is seeking a Customer Service Representative to connect customers with operations and support fast-paced delivery coordination.

The role emphasizes problem-solving, strong communication, and delivering exceptional service while balancing company goals. You will handle customer needs, order entry, scheduling, and negotiation of delivery parameters to maximize service quality and efficiency.

Qualifications

• Positive, cheerful attitude.
• Strong communication and active listening skills.
• Ability to remain calm and reduce tension in challenging situations.
• Problem-solving mindset with a customer-first focus.
• Previous customer service or dispatch experience preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Build strong partnerships with customers to support long-term relationships.
• Provide timely, effective solutions to customer concerns.
• Focus on resolving root causes, not just symptoms.
• Maintain a “no excuses” approach—prioritize solutions over explanations.
• Accurately enter orders using standard templates.
• Ensure jobsite locations and delivery instructions are complete and precise.
• Schedule orders in alignment with customer needs and company capacity.
• Proactively manage equipment spacing and delivery timing.
• Coordinate delivery schedules to ensure efficient dispatch and on-time service.

Skills

Customer service

Communication

Problem-solving

Dispatch experience

Job description

Carew Concrete & Supply Co., Inc. in Green Bay, WI is seeking a Customer Service Representative to connect customers with operations and support fast-paced delivery coordination.

The role emphasizes problem-solving, strong communication, and delivering exceptional service while balancing company goals. You will handle customer needs, order entry, scheduling, and negotiation of delivery parameters to maximize service quality and efficiency.