Dispatch & Customer Service Coordinator — Concrete Logistics

Ozinga; Mokena (IL); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan Options

Voluntary Benefits

Work-Life Balance

Employee Assistance Program

Wellness Program

Job summary

Ozinga in Illinois seeks a Dispatch & Customer Service Representative responsible for coordinating timely concrete deliveries from plants to job sites. You’ll be the central point of communication, balancing customer needs, driver schedules, plant capacity, and safety requirements to ensure pours happen smoothly and on time.

The role requires focus, flexibility, and a strong sense of ownership. Weekend availability and long days may be required during peak operations, with a collaborative team

Qualifications

• Experience in high-pressure dispatch environments is preferred.
• Minimum of 3 years in concrete, construction, logistics, or similar fast-paced industry.
• Strong multitasking, math, and detail orientation for order entry and scheduling.
• Excellent verbal and written communication with cross-team collaboration.
• Ability to work extended hours and Saturdays as required, with some Spanish optional.

Responsibilities

• Coordinate and dispatch concrete deliveries using computerized systems to ensure timely, accurate, and cost-effective service
• Schedule company trucks and tender loads to outside carriers as needed to meet customer demand
• Provide excellent customer service by taking orders, confirming delivery details, and recommending products or solutions to support job performance
• Monitor deliveries in real time and proactively adjust schedules to minimize delays, downtime, and disruptions
• Maintain constant communication with drivers, plant managers, and operations teams to resolve issues quickly and keep operations running smoothly
• Ensure compliance with DOT regulations and company safety policies related to driver hours, equipment use, and delivery standards

Skills

911 Dispatch experience

Multitasking

Mathematical skills

Clear communicator

Saturdays availability

Spanish speaking

Job description

Ozinga in Illinois seeks a Dispatch & Customer Service Representative responsible for coordinating timely concrete deliveries from plants to job sites. You’ll be the central point of communication, balancing customer needs, driver schedules, plant capacity, and safety requirements to ensure pours happen smoothly and on time.

The role requires focus, flexibility, and a strong sense of ownership. Weekend availability and long days may be required during peak operations, with a collaborative team