Concrete Dispatch Coordinator - Scheduling & Customer Support

CalPortland; Escondido (CA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Disability coverage

Retirement program

Employee assistance program

Voluntary benefits

Job summary

CalPortland is seeking a Dispatch Representative to ensure timely product delivery and assist customers with ordering quality concrete and building materials. The role coordinates orders, schedules deliveries, and communicates with customers, drivers, and the sales team to meet delivery times.

The ideal candidate has strong communication skills, is detail-oriented, and proficient with dispatch systems and MS Office.

Qualifications

• Strong verbal and written communication skills.
• Able to interact positively with a broad range of customers, vendors, and contractors.
• Proficient in Microsoft Office and dispatch systems.
• Attention to detail and able to multi-task.

Responsibilities

• Enters orders and printed tickets into the system.
• Coordinates special jobs, service and scheduling.
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives.
• Assists with resolution of customer delivery issues and customer complaints.
• Determine customer requirements and expectations in order to recommend specific products.
• Maintain proficiency and accuracy in data entry of customer orders.
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met.
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team.
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times.
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers.
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Multitasking

Dispatch systems

Education

High school diploma

Tools

Microsoft Office

Job description

CalPortland is seeking a Dispatch Representative to ensure timely product delivery and assist customers with ordering quality concrete and building materials. The role coordinates orders, schedules deliveries, and communicates with customers, drivers, and the sales team to meet delivery times.

The ideal candidate has strong communication skills, is detail-oriented, and proficient with dispatch systems and MS Office.