Customer Service & Dispatch Coordinator

A&J Plumbing and Sewer Service; Fair Haven (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

Job summary

A&J Plumbing and Sewer Service in Michigan is seeking a Customer Service Representative to join our office team. This full-time role handles inbound/outbound calls, schedules new customers, and supports dispatch to help our growing small business.

You will assist the Office Manager, maintain data entry, billing and filing, and communicate effectively with customers and partners. The position offers a flexible schedule, competitive pay, and opportunities for advancement within a friendly,

Qualifications

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to type accurately and efficiently (keyboard skills).
• Experience in fast-paced office settings with strong attention to detail.
• Experience handling a high volume of phone calls and scheduling.
• Excellent communication and customer service abilities.

Responsibilities

• Field incoming and outgoing calls and schedule new customers.
• Assist dispatch and coordinate with plumbers/helpers as needed.
• SupportOffice Manager and provide administrative help.
• Data entry, billing and filing tasks.
• Maintain clear communication with customers and interline companies.

Skills

Microsoft Office

Keyboarding

Fast-paced environment

Phone calls

Communication skills

Job description

A&J Plumbing and Sewer Service in Michigan is seeking a Customer Service Representative to join our office team. This full-time role handles inbound/outbound calls, schedules new customers, and supports dispatch to help our growing small business.

You will assist the Office Manager, maintain data entry, billing and filing, and communicate effectively with customers and partners. The position offers a flexible schedule, competitive pay, and opportunities for advancement within a friendly,