Customer Service & Dispatch Specialist – Full-Time

A&J Plumbing and Sewer Service; Fair Haven (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Flexible schedule

Employee discounts

Job summary

A&J Plumbing and Sewer Service in Michigan seeks an experienced Customer Service Representative/Dispatcher for full-time work. The role requires handling customer inquiries, scheduling, dispatching technicians via GPS software, and maintaining accurate records.

You will join a team with a competitive salary and benefits including health, dental, vision, life insurance and paid vacation. Shifts are 7:30-4 or 10-6 with rotating weekends; Monday–Friday with weekend availability.

Qualifications

• Prior experience as a CSR/dispatcher is preferred.
• Ability to work in a fast-paced environment.
• Strong communication and data-entry skills.
• Self-motivated and team-oriented.

Responsibilities

• Provide friendly customer service to clients and staff.
• Answer and manage a multi-line telephone system.
• Dispatch service technicians using GPS software.
• Maintain up-to-date records and spreadsheets.
• Support general office and administrative tasks.

Skills

Customer service

Multiline phone handling

Data entry

Dispatcher coordination

Tools

GPS software

Microsoft Excel

Job description

A&J Plumbing and Sewer Service in Michigan seeks an experienced Customer Service Representative/Dispatcher for full-time work. The role requires handling customer inquiries, scheduling, dispatching technicians via GPS software, and maintaining accurate records.

You will join a team with a competitive salary and benefits including health, dental, vision, life insurance and paid vacation. Shifts are 7:30-4 or 10-6 with rotating weekends; Monday–Friday with weekend availability.