Customer Service & Dispatch Coordinator

Carew Concrete; Appleton (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical Benefits

Health Savings

Dental

Vision

Life Insurance

Short Term Disability

Voluntary Life

Voluntary Accident

Paid Vacation

Paid Holidays

401K

Job summary

Carew Concrete & Supply Co., Inc. is seeking a proactive Customer Service Representative in Appleton, WI. You will build strong customer relationships, manage order entry, and coordinate delivery schedules to support efficient operations and exceptional service.

You will communicate with customers to resolve issues, negotiate schedules, and promote safety compliance. The role requires a customer-first mindset, problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Positive, cheerful attitude.
• Strong communication and active listening skills.
• Ability to remain calm and resolve issues in a fast-paced environment.
• Problem-solving mindset with a customer-first focus.
• Previous customer service or dispatch experience preferred.
• Strong organizational and multitasking abilities.
• Basic computer skills and experience with order entry systems.

Responsibilities

• Build strong partnerships with customers to support long-term relationships.
• Enter orders accurately using standard templates and align delivery schedules.
• Coordinate delivery timing and help optimize dispatch and capacity.
• Communicate effectively to negotiate schedules that benefit both parties.
• Promote safety culture and ensure DOT Hours-of-Service compliance.

Skills

Communication

Active listening

Problem-solving

Customer service

Organizational skills

Tools

Order entry systems

Job description

Carew Concrete & Supply Co., Inc. is seeking a proactive Customer Service Representative in Appleton, WI. You will build strong customer relationships, manage order entry, and coordinate delivery schedules to support efficient operations and exceptional service.

You will communicate with customers to resolve issues, negotiate schedules, and promote safety compliance. The role requires a customer-first mindset, problem-solving skills, and the ability to multitask in a fast-paced environment.