Customer Service Pro — Fast-Paced Contract Support (Appleton)

Kedia Corporation; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative for its Appleton, WI office. The role involves engaging with customers, resolving complaints, and maintaining records of interactions. Candidates should possess excellent communication skills, with a focus on active listening and service orientation. This role offers a dynamic work environment ideal for developing customer service expertise.

Qualifications

• Knowledge of customer service principles and processes.
• Understanding of administrative and clerical procedures.
• Proficient in the English language.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading company in customer service seeks a Customer Service Representative for its Appleton, WI office. The role involves engaging with customers, resolving complaints, and maintaining records of interactions. Candidates should possess excellent communication skills, with a focus on active listening and service orientation. This role offers a dynamic work environment ideal for developing customer service expertise.