Director of Client Services & Order Management

Corporate-Environments-of-Georgia; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Corporate-Environments-of-Georgia seeks a Director of Client Services to lead the Client Services department while staying hands-on with client order management. The role balances leadership, performance management, process improvements, and strategic development of the function.

You will supervise the Client Services team, drive accountability, and optimize operations in a fast-paced environment. The role requires a strong track record in customer service, order management, and team leadership,

Qualifications

• Minimum of five years of customer service, order management, or related operational experience.
• Minimum of three years of supervisory/management experience with accountability for team performance.
• Demonstrated ability to lead, manage, coach, and hold a team accountable to measurable goals and performance standards.
• Excellent listening, communication, and presentation skills (verbal and written).
• Experience in developing performance metrics, goals, scorecards, and incentive/bonus structures.
• Experience in conducting effective one-on-one meetings, team meetings, and performance conversations.
• Strong process improvement, change management, and problem-solving skills.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Ability to work independently, prioritize competing demands, and act with urgency while maintaining an acute attention to detail.
• Strong organizational skills, strategic thinking, and high attention to detail.
• Prior experience in the furniture industry.

Responsibilities

• Lead, manage, and hold accountable the Client Services team to achieve department, company, and individual performance expectations.
• Maintain direct responsibility for client order management and related Client Services work approximately 30% of the time, serving as a working leader.
• Develop and manage team performance metrics, goals, department goals, and bonus/incentive structures.
• Hire, onboard, train, develop, coach, and offboard team members in partnership with HR and the COO.
• Own and manage the Client Services relationship with external partners and providers and lead process changes involving partners.
• Develop the future vision, structure, and operating model of Client Services in alignment with Company strategy.
• Participate in monthly leadership meetings, strategic planning sessions, and cross-functional meetings as required.

Skills

Customer service leadership

Order management

Supervisory experience

Performance metrics

Communication skills

Process improvement

Microsoft Office

Detail oriented

Strategic thinking

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Corporate-Environments-of-Georgia seeks a Director of Client Services to lead the Client Services department while staying hands-on with client order management. The role balances leadership, performance management, process improvements, and strategic development of the function.

You will supervise the Client Services team, drive accountability, and optimize operations in a fast-paced environment. The role requires a strong track record in customer service, order management, and team leadership,