Customer Service Director

Forge Search; Piedmont (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading manufacturing company in South Carolina is seeking a Customer Service Director to oversee operations and ensure seamless execution of orders. This role involves leading a dedicated team, managing customer relationships, and coordinating between sales, production, and logistics. Ideal candidates have strong leadership skills, a bachelor's degree or equivalent experience, and exceptional attention to detail. You will play a pivotal role in improving processes and ensuring customer satisfaction, making a meaningful impact in the organization.

Qualifications

• Experience in a leadership role in customer service for 5+ years.
• Proven ability to lead, coach, and motivate a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Act as the primary liaison between sales and production.
• Coordinate product purchasing and support scheduling across machines.
• Own the order lifecycle from entry through delivery.

Skills

Customer service leadership

Organizational skills

Clear communication

Analytical thinking

Microsoft Office proficiency

Education

Bachelor's degree or 10+ years of experience

Job description

If you’re a natural multitasker who thrives at the intersection of customers, operations, and leadership, this could be a great next step. This role is ideal for someone who enjoys owning processes, leading a team, and ensuring nothing slips through the cracks — all while delivering an exceptional customer experience.

As Customer Service Director, you’ll act as the critical link between sales, production, and logistics, ensuring orders are accurate, on time, and executed seamlessly. You’ll lead the customer service team, build strong client relationships, and play an active role in purchasing, scheduling, and production coordination. Attention to detail is key, but so is a collaborative, solutions‑oriented mindset.

Essential Duties & Functions

• Serve as the primary liaison between sales and production while leading a customer service team committed to excellence
• Coordinate purchasing of products and coatings and support scheduling across production machines
• Own the order lifecycle — from entry and tracking through production and delivery
• Build and maintain strong customer relationships through proactive, clear communication
• Partner closely with logistics to ensure timely, accurate deliveries
• Handle escalated customer issues with professionalism and urgency
• Establish and improve customer service policies, processes, and best practices
• Monitor inventory and production details with a high level of accuracy and accountability

Qualifications

• Bachelor’s degree or 10+ years of customer service experience, including 5+ years in a leadership role
• Proven ability to lead, coach, and motivate a team
• Strong organizational skills and exceptional attention to detail
• Clear, confident communicator — both written and verbal
• Comfortable working in a fast‑paced, ever‑changing environment
• Proficiency in Microsoft Office
• Analytical thinker who can juggle priorities and make sound decisions

Why Join?

This is a great opportunity for a customer‑focused leader who wants to make a meaningful impact, improve processes, and lead a team that plays a vital role in company operations. If you enjoy being hands‑on, collaborative, and trusted to keep things running smoothly, this role offers both responsibility and visibility.

Contact

For confidential consideration, please email [e-mail] or apply directly!

Senior level: Director. Employment type: Full‑time. Job function: Customer Service. Industries: Manufacturing.