Customer Service Device Repair Technician

Battery Life, LLC dba Batteries Plus; Manassas (VA); On-site; USD 19,000 - 21,000; Full time

Job summary

Batteries Plus in Manassas, VA is seeking a Customer Service Device Repair Technician to join our team. You will repair cell phones, tablets, and other devices, assist customers, and participate in store operations.

The role combines technical repair work with sales support; training is provided, and the position pays $14–$15 per hour plus bonuses. You must be able to lift up to 50 lbs and wear PPE.

Qualifications

• Minimum H.S. diploma/equivalent plus 3-6+ months of customer service and device repair experience preferred.
• Alternatively, an associate degree in electronics or a related technical field.
• Demonstrated technical aptitude and ability to quickly learn new processes.
• Strong communication and customer service skills, both oral and written.
• Ability to work in a retail/warehouse environment with PPE.
• Ability to lift 10–20 lbs regularly, 50 lbs occasionally.

Responsibilities

• Engage with customers to log device repair input.
• Perform initial assessment to determine repair feasibility & estimate.
• Repair cell phones, tablets, and other devices as needed.
• Receive, pack and ship devices as required.
• Install batteries, perform tests and other technical work.
• Maintain inventory and organize displays.
• Provide live camera-based remote support for in-store repairs (Skype).
• Follow safety rules and wear PPE.

Skills

Customer service

Device repair

Sales

Communication

Education

High School Diploma or equivalent

Associate degree in electronics or related technical field

Tools

POS system

Skype remote support

Job description

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers?

If you do, Batteries Plus has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role in the Manassas, VA location and this position will pay $14.00 to 15.00 hourly + Bonuses. Training will be provided

Customer Service Device Repair Technician Duties:

• Engage with Customers in logging device repair input
• Perform initial assessment to determine repair feasibility & estimate.
• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Install batteries, perform tests and tech work
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service / Sales

• While working: Live a \"Customer First\" mentality
• Perform Customer Service / Sales duties.
• Greet customers promptly, determine needs and answer questions.
• Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to initiate and complete sales transactions.
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Develop and maintain current knowledge of product and service offerings
• Engage as a \"can-do\" team member. Proactively follow through on commitments and/or tasks needing to be performed.

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager.
• Rotate and stock inventory.
• Load, unload, and deliver product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance.
• Maintain retail shelf label pricing.
• Build displays; setting up & taking down shelves and fixtures.
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and device repair experience a plus.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.

At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer & Drug Free Workplace.

Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace. Steel toed shoes or boots are required on the job. All job offers are contingent upon successful completion of a drug screen and background check. This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.