Sales Support Specialist

Quaker-Valley-Foods; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Dental Insurance

Paid Time Off (PTO)

Job summary

Quaker Valley Foods is seeking a Sales Support Specialist in Northeast Philadelphia, PA. The role focuses on supporting sales, marketing, and customer service operations while handling customer orders with accuracy and professionalism.

You will respond to inquiries by phone, assist with order entry, and coordinate with Credit and Transportation teams to resolve issues and ensure timely deliveries. Strong MS Office skills and a high school diploma are required.

Qualifications

• Ability to communicate effectively and professionally over the phone.
• Strong communication skills with the ability to interact effectively at all levels.
• Ability to work under pressure, meet deadlines, and manage multiple tasks.
• High School Diploma or equivalent.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and the ability to work effectively with a diverse workforce.
• Bilingual candidates are strongly preferred.

Responsibilities

• Support sales, marketing, and customer service operations.
• Receive and process customer orders accurately and efficiently.
• Respond to customer inquiries by phone in a prompt, professional, and courteous manner.
• Enter and maintain customer orders while ensuring a high level of customer satisfaction.
• Assist the Credit Department with account setup, billing inquiries, returns, and collections issues.
• Coordinate with Transportation regarding late orders and delivery concerns.
• Prepare and distribute daily and weekly reports as needed.
• Maintain and update sales forms and related documentation.

Skills

Phone communication

Professional communication

Interpersonal skills

Multi-tasking

Attention to detail

Diversity collaboration

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Sales Support Specialist

Quaker Valley Foods - Northeast Philadelphia, PA

Join our team and grow with us!

* Bilingual candidates are strongly preferred.

Key Responsibilities

• Support sales, marketing, and customer service operations.
• Receive and process customer orders accurately and efficiently.
• Respond to customer inquiries by phone in a prompt, professional, and courteous manner.
• Answer customer questions and assist with issue resolution.
• Enter and maintain customer orders while ensuring a high level of customer satisfaction.
• Assist the Credit Department with account setup, billing inquiries, returns, and collections issues.
• Coordinate with the Transportation Department regarding late orders and delivery concerns.
• Prepare and distribute daily and weekly reports as needed.
• Maintain and update sales forms and related documentation.

Benefits

• Competitive Salary
• 401(k) Plan
• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)

If you're looking for an opportunity to build your career with a growing company and contribute to a collaborative team environment, we'd love to hear from you.

Requirements

• Ability to communicate effectively and professionally over the phone.
• Strong communication skills with the ability to interact effectively at all levels.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
• Strong attention to detail with the ability to prioritize, multitask, and maintain productivity.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and the ability to work effectively with a diverse workforce.
• Commitment to achieving and maintaining a personal standard of excellence.