Customer Experience Specialist

Working Solutions LLC; Ridgeland (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Working Solutions LLC seeks a friendly, dependable Customer Service Representative to join our team in Ridgeland, MS. The role focuses on delivering excellent service, handling inquiries via phone and email, and ensuring a positive customer experience.

You will assist with product and policy information, process orders, and maintain customer records while collaborating with internal teams to resolve issues promptly and professionally. Strong communication and data-entry skills are essential.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong computer and data-entry skills.
• Ability to multitask and stay organized.
• Professional and friendly demeanor.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Reliable attendance and dependable work ethic.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries.
• Assist customers with questions, concerns, and requests.
• Provide accurate information about products, services, and company policies.
• Process orders, payments, returns, or service requests as needed.
• Enter and maintain customer information and records.
• Resolve customer complaints and issues in a professional and timely manner.
• Follow up with customers to ensure their needs have been met.
• Communicate effectively with internal departments and management.
• Maintain a professional and friendly attitude at all times.
• Perform general administrative and clerical duties as assigned.

Skills

Customer service experience

Verbal communication

Written communication

Data entry

Computer skills

Multitasking

Organization

Professionalism

Problem solving

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Working Solutions LLC seeks a friendly, dependable Customer Service Representative to join our team in Ridgeland, MS. The role focuses on delivering excellent service, handling inquiries via phone and email, and ensuring a positive customer experience.

You will assist with product and policy information, process orders, and maintain customer records while collaborating with internal teams to resolve issues promptly and professionally. Strong communication and data-entry skills are essential.