Customer Service - Customer Service Representative

Arrowhead Engineered Products, Inc.; Des Moines (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

Arrowhead Engineered Products, Inc. seeks a customer service representative to assist and service customers by phone and online. Responsibilities include answering calls, addressing product questions, and processing orders with accuracy.

The role requires at least a GED and 6 months to 1 year of related experience. Office environment in Des Moines, IA. Candidates should be detail-oriented, customer-focused, and able to manage multiple channels and tasks, including order entry, pricing and

Qualifications

• High school diploma or GED.
• 6 months to 1 year of related job experience preferred.

Responsibilities

• Answer incoming telephone calls in a courteous and professional manner.
• Answer customer product questions using product knowledge and catalogue.
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Watch email and other digital mediums for incoming orders.
• Be familiar with customer special requirements.
• Enter customer order data into computer system.
• Solicit sales of new or additional services.
• Prepare customer reports.
• Prepare orders for warehouse processing.
• Maintain files for order-related paperwork in an organized manner.
• Address customer complaints or escape if necessary.
• Process refund requests when appropriate.
• Other duties as assigned.

Skills

Customer service

Phone support

Product knowledge

Order data entry

Upselling

Refund processing

Complaint handling

Education

High school diploma or GED

Job description

Summary

Responsible for assisting and servicing customers on the phone and online.

Duties

• Answer incoming telephone calls in a courteous and professional manner.
• Answer customer product questions using product knowledge and catalogue.
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Watch email and other digital mediums for incoming orders.
• Be familiar with customer special requirements.
• Enter customer order data into computer system.
• Solicit sales of new or additional services.
• Prepare customer reports.
• Prepare orders for warehouse processing.
• Maintain files for order-related paperwork in an organized manner.
• Address customer complaints or escape if necessary.
• Process refund requests when appropriate.
• Other duties as assigned.

Education And Qualifications

High school diploma or general education degree (GED).

6 months to 1 year of related job experience preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions

Heated and air-conditioned office