Customer Service - Customer Service Representative

Colonial Group; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Des Moines, IA is seeking a customer service representative to assist customers by phone and online. You will answer product questions, inform on prices and shipping, and process orders for warehouse fulfillment.

The role requires strong communication, data entry, and problem-solving skills, with 6 months to 1 year of related experience preferred and a high school diploma or GED. Office environment with heating/AC.

Qualifications

• 6 months to 1 year of related job experience preferred.
• High school diploma or GED required.

Responsibilities

• Answer incoming telephone calls in a courteous and professional manner.
• Answer customer product questions using product knowledge and catalogue.
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Watch email and other digital mediums for incoming orders.
• Be familiar with customer special requirements.
• Enter customer order data into computer system.
• Solicit sales of new or additional services.
• Prepare customer reports.
• Prepare orders for warehouse processing.
• Maintain files for order-related paperwork in an organized manner.
• Address customer complaints or elevate if necessary.
• Process refund requests when appropriate.
• Other duties as assigned.

Skills

Customer service

Phone support

Communication

Data entry

Education

High school diploma or GED

Job description

Summary:

Responsible for assisting and servicing customers on the phone and online.

Duties:

• Answer incoming telephone calls in a courteous and professional manner.
• Answer customer product questions using product knowledge and catalogue.
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Watch email and other digital mediums for incoming orders.
• Be familiar with customer special requirements.
• Enter customer order data into computer system.
• Solicit sales of new or additional services.
• Prepare customer reports.
• Prepare orders for warehouse processing.
• Maintain files for order-related paperwork in an organized manner.
• Address customer complaints or elevate if necessary.
• Process refund requests when appropriate.
• Other duties as assigned.

Education and Qualifications:

High school diploma or general education degree (GED).

6 months to 1 year of related job experience preferred.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods.

Working Conditions:

Heated and air-conditioned office