Customer Service Representative

Performance Foodservice; Shreveport (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Performance Foodservice is seeking a Customer Service Representative to support customers with order entries and inquiries. The CSR will input orders, process credits, and manage invoicing information, ensuring accuracy and timeliness.

The role involves assisting with online portal usage, collaborating with vendors, and handling administrative tasks such as faxes, emails, and EDI daily. Qualifications include a high school diploma or GED and 6 months to 1 year of customer service experience.

Qualifications

• Experience in customer service or call center is required.
• Ability to input orders, credits, and invoicing information accurately.

Responsibilities

• Input customer orders and credits accurately and timely.
• Assist customers with orders and problems and contact vendors for samples.
• Provide professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative duties such as checking faxes, emails, and EDI daily.

Skills

Customer service

Education

High School Diploma or GED

Job description

Job Description

The primary role of the Customer Service representative (CSR) is responsible for assisting all customers with order entries and any inquiries regarding the company's product and services. In addition, they are responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Interact with customer to address their concerns and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers in a professional manner. Ensures all questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes, emails, and EDI on a daily basis. As well as writing sample requests and special orders when necessary.

• Attend training and Customer Service meetings.
• Assists customers in finding alternative or new products when original request is unavailable
• After pre- order and special orders. Responsible for walking customers through our online order portal.

Verify orders and customer quantities by running reports. Logs customer interactions and transactions.

• Performs other duties as assigned
• Complies with all policies and standard

Required Qualifications

High School Diploma/GED or Equivalent Experience Required

6 Months - 1 Year Customer service, call center and / or related area Required