Customer Service CSR – Growth & 401K Benefits

Classic Collision Corporate Services LLC; Lynn Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Customer Service Representative to be the first point of contact with customers and guide them through the repair process. The CSR coordinates with insurance and rental car partners to provide a seamless experience.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Benefits and career advancement opportunities are offered.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service, sales, or related fields preferred.
• Must have valid driver's license and be eligible for company insurance.

Responsibilities

• Explain and educate customers on repair process and insurance information.
• Maintain knowledge of insurance partner requirements for authorizations and billing.
• Coordinate rental car and tow services to provide one-stop service.
• Ensure vehicles are delivered to customers by the service advisor or backup.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments, and capture rates.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and ARMS records daily.

Skills

Excellent communication

Customer service experience

Attention to detail

Organization

Adaptability

Job description

Classic Collision is hiring a Customer Service Representative to be the first point of contact with customers and guide them through the repair process. The CSR coordinates with insurance and rental car partners to provide a seamless experience.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Benefits and career advancement opportunities are offered.