Customer Service Pro - Auto Repair & Insurance Support

Classic Collision Corporate Services LLC; Castle Rock (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Company match 401K

Paid time off

6 paid holidays

Job summary

Classic Collision is seeking a Customer Service Representative (CSR) in Castle Rock, CO to be the first impression for customers and support our repair process from intake to delivery. This role emphasizes clear communication, insurance knowledge, and a customer-first approach.

The CSR will coordinate with insurance partners, rental car providers, and service advisors to ensure a smooth, one-stop experience while maintaining showroom and waiting areas and helping drive center performance.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insuranceclaim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform otheradministrative tasks andduties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Time management

Job description

Classic Collision is seeking a Customer Service Representative (CSR) in Castle Rock, CO to be the first impression for customers and support our repair process from intake to delivery. This role emphasizes clear communication, insurance knowledge, and a customer-first approach.

The CSR will coordinate with insurance partners, rental car providers, and service advisors to ensure a smooth, one-stop experience while maintaining showroom and waiting areas and helping drive center performance.