Customer Service Coordinator - Transport

Lee Hecht Harrison Nederland B.V.; Bolingbrook (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Paid leave

Life insurance

Commuter benefits

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Coordinator – Transportation to support our Transportation Sales team. The role focuses on problem-solving, coordinating orders, and building strong customer relationships.

Key duties include coordinating activities, reporting, responding to inquiries, processing orders, and communicating timelines. Candidates should have 3+ years in customer service and strong communication skills, with MS Office proficiency.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Minimum 3 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and ability to learn new software quickly.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and ability to prioritize multiple tasks.
• Transportation industry experience (aviation, bus, rail, or similar) is a plus.

Responsibilities

• Coordinate activities and provide administrative support for the Transportation Sales team.
• Assist with reporting, analytics, and sales data management.
• Respond to customer inquiries and provide product and technical information.
• Recommend products and alternative solutions based on customer requirements.
• Process orders, returns, bills of lading, invoices, and other customer transactions accurately.
• Enter and manage purchase orders and invoicing for assigned sales territories.
• Communicate project timelines and shipping information to customers.
• Monitor order status to ensure customer deadlines are met.
• Resolve customer concerns professionally and elevate complex issues when necessary.
• Follow departmental procedures and recommend process improvements.
• Participate in team meetings and collaborate across departments.

Skills

Customer service

Verbal & written comms

MS Office

Problem solving

multitasking/organization

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

LHH is seeking a Customer Service Coordinator – Transportation, to support our clients’ Transportation Sales team. This role is ideal for someone who enjoys problem-solving, coordinating orders, and building strong customer relationships.

Key Responsibilities

• Coordinate activities and provide administrative support for the Transportation Sales team.

• Assist with reporting, analytics, and sales data management.

• Respond to customer inquiries and provide product and technical information.

• Recommend products and alternative solutions based on customer requirements.

• Process orders, returns, bills of lading, invoices, and other customer transactions accurately.

• Enter and manage purchase orders and invoicing for assigned sales territories.

• Communicate project timelines and shipping information to customers.

• Monitor order status to ensure customer deadlines are met.

• Resolve customer concerns professionally and elevate complex issues when necessary.

• Follow departmental procedures and recommend process improvements.

• Participate in team meetings and collaborate across departments.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.

• Minimum of 3 years of customer service experience.

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office and the ability to quickly learn new software systems.

• Excellent problem-solving and decision-making abilities.

• Strong organizational skills with the ability to prioritize multiple tasks.

• Transportation industry experience (aviation, bus, rail, or similar) is a plus

Pay/Benefits

• $23/hr - $25/hr depending on experience

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Pay Details: $23.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.