Customer Service Coordinator - Supply Chain

uvmhealth; Burlington (VT); On-site; USD 32,000 - 48,000; Full time

Job summary

UVMMC - Medical Center - Main Campus is seeking a Customer Service Coordinator in Supply Chain. Based at the Main Campus, you will staff the customer service desk, answer calls, take orders, manage external shipments, and coordinate courier activity.

You will track issues and assist in resolution to keep supply operations smooth. Qualifications include an associate degree or equivalent, strong communication, proficiency in Outlook, Word and Excel, and keyboarding 50 WPM.

Qualifications

• Associates Degree or equivalent business experience.
• Experience in an office environment with strong administrative support skills.
• Proficiency with Microsoft Outlook, Word, and Excel; ability to edit with accuracy.

Responsibilities

• Staff the main campus customer service desk and answer the telephone.
• Take orders and manage all external shipments.
• Provide pricing information and coordinate courier activities.
• Work with departments to resolve supply issues and triage problems.
• Perform routine administrative tasks to support efficient supply chain operations.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Keyboarding 50 WPM

Education

Associates Degree

Tools

UPS Worldship

FedEx Ship Manager

Premier Connect

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Building Name: UVMMC - Medical Center - Main Campus

Location Address: 111 Colchester Avenue, Burlington Vermont

Regular

Department: Distribution Center & Laundry/Linen

Full Time

Standard Hours: 40

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: 7:00 AM - 3:30 PM

Weekend Needs: As Scheduled

Salary Range: Min $23.28 Mid $29.10 Max $34.92

JOB DESCRIPTION

The Customer Service Coordinator - Supply Chain provides customer support across all of the Supply Chain departments, and is based at the Main Campus location. They will be primary point of contact for supply chain issues, emergent needs, coordination and questions. This includes, but not limited to, staffing the main campus customer service desk, answering the telephone, taking orders, managing all external shipments, providing pricing, coordinating and monitoring external courier activities including direction courier activity/assigning courier tasks and working with various departments to resolve any supply issues. The individual in this position will be responsible for tracking and triaging issues and actions, ensuring prompt and satisfactory resolution, and identifying and communicating systemic pattern issues for resolution. This position also performs traditional administrative functions to facilitate the efficient operation throughout supply chain including coordination and direction of staff to address any potential immediate needs.

EDUCATION

• Associates Degree or equivalent or equivalent business experience.

EXPERIENCE

• Previous customer service experience and employment in an office environment sufficient to demonstrate advanced administrative support skills.
• Understanding of Inventorying and some Buyer skills.
• Knowledge of UPS Worldship, Fed Ex Ship Manager, Premier Connect, Microsoft Outlook, Microsoft Word and Microsoft Excel.

KNOWLEDGE/SPECIAL SKILLS

• Must possess good verbal and written communication skills, including editing, sound grammar, spelling, and punctuation abilities along with basic competency in mathematics.
• The ability to prioritize multiple tasks and work with frequent interruption in a busy office environment is required.
• Successful applicants will have a customer service orientation, and the ability to communicate and listen effectively.
• Experience with Microsoft Windows applications such as Outlook, Excel, and Word is required.
• Keyboarding skills in excess of 50 WPM are essential.
• Must be able to operate standard office equipment such as fax machines, calculators, and copiers.