Customer Service Coordinator - Supply Chain

UVM Health - UVM Medical Center; Burlington (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

UVM Health - UVM Medical Center is seeking a Customer Service Coordinator in Burlington, VT to support Supply Chain across departments. You will be the primary contact for supply chain issues, staff the main campus desk, answer calls, take orders, and coordinate external shipments and courier tasks.

The role emphasizes tracking and triaging issues, ensuring timely resolution, and performing administrative duties to support efficient supply chain operations at the Main Campus location.

Qualifications

• Associates Degree or equivalent business experience.
• Previous customer service experience in an office setting.
• Knowledge of Inventorying and basic Buyer skills.
• Knowledge of UPS Worldship, FedEx Ship Manager, Premier Connect.
• Strong verbal and written communication; editing, spelling and punctuation.
• Ability to prioritize multiple tasks with frequent interruptions in a busy office.
• Customer service orientation and ability to listen effectively.

Responsibilities

• Staff the main campus customer service desk.
• Answer the telephone and take orders.
• Manage all external shipments and pricing.
• Coordinate and monitor external courier activities and assign tasks.
• Track and triage supply issues for prompt resolution.
• Provide traditional administrative support to facilitate operations.

Skills

Customer service

Administrative support

Communication

Attention to detail

Typing speed 50 WPM

Education

Associates Degree or equivalent

Tools

UPS Worldship

FedEx Ship Manager

Premier Connect

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description The Customer Service Coordinator - Supply Chain provides customer support across all of the Supply Chain departments, and is based at the Main Campus location. They will be primary point of contact for supply chain issues, emergent needs, coordination and questions. This includes, but not limited to, staffing the main campus customer service desk, answering the telephone, taking orders, managing all external shipments, providing pricing, coordinating and monitoring external courier activities including direction courier activity/assigning courier tasks and working with various departments to resolve any supply issues. The individual in this position will be responsible for tracking and triaging issues and actions, ensuring prompt and satisfactory resolution, and identifying and communicating systemic pattern issues for resolution. This position also performs traditional administrative functions to facilitate the efficient operation throughout supply chain including coordination and direction of staff to address any potential immediate needs.

Job Description The Customer Service Coordinator - Supply Chain provides customer support across all of the Supply Chain departments, and is based at the Main Campus location. They will be primary point of contact for supply chain issues, emergent needs, coordination and questions. This includes, but not limited to, staffing the main campus customer service desk, answering the telephone, taking orders, managing all external shipments, providing pricing, coordinating and monitoring external courier activities including direction courier activity/assigning courier tasks and working with various departments to resolve any supply issues. The individual in this position will be responsible for tracking and triaging issues and actions, ensuring prompt and satisfactory resolution, and identifying and communicating systemic pattern issues for resolution. This position also performs traditional administrative functions to facilitate the efficient operation throughout supply chain including coordination and direction of staff to address any potential immediate needs.

Education Associates Degree or equivalent or equivalent business experience.

Experience Previous customer service experience and employment in an office environment sufficient to demonstrate advanced administrative support skills. Understanding of Inventorying and some Buyer skills.

Knowledge of UPS Worldship, Fed Ex Ship Manager, Premier Connect, Microsoft Outlook, Microsoft Word and Microsoft Excel.

Knowledge/Special Skills Must possess good verbal and written communication skills, including editing, sound grammar, spelling, and punctuation abilities along with basic competency in mathematics. The ability to prioritize multiple tasks and work with frequent interruption in a busy office environment is required. Successful applicants will have a customer service orientation, and the ability to communicate and listen effectively. Experience with Microsoft Windows applications such as Outlook, Excel, and Word is required. Keyboarding skills in excess of 50 WPM are essential. Must be able to operate standard office equipment such as fax machines, calculators, and copiers.