Customer Care Coordinator

Renewal by Andersen of Washington

Spokane Valley (WA)

On-site

USD 28,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

401K

PTO / Sick Time

8 Paid Holidays + 1 Flex Holiday

Discount on windows and doors

Employee discounts on travel, apparel,

electronics, restaurants and more

Job summary

Renewal by Andersen of Washington is seeking a Customer Care Coordinator to guide homeowners through scheduling after a sale, with evening and weekend hours.

You will coordinate between Design Consultants, customers, and internal teams, enter scheduling data in rForce and Salesforce, and maintain accurate calendars while delivering excellent service.

This full-time role requires energy, organization, and a customer-focused attitude, with a Wednesday–Sunday schedule and a strong team ethos.

Qualifications

1+ year of customer service experience
1+ year of data entry or administrative experience
Strong written and verbal communication
Proficiency with Microsoft Word and Excel
Ability to stay organized with multiple priorities

Responsibilities

Schedule in-home Measure Technician appointments after a sale
Coordinate between Design Consultants, homeowners and internal teams
Confirm appointment times and details with homeowners
Enter scheduling data in systems like rForce and Salesforce
Resolve scheduling conflicts and maintain accurate calendars
Ensure clear communication between sales and operations
Support scheduling during evening and weekend shifts
Assist in transitions from sales to installation planning

Skills

Customer service

Data entry

Communication

MS Office

Organizational skills

Education

High school diploma or equivalent

Tools

rForce

Salesforce

Microsoft Word

Microsoft Excel

Job description

Description

Must be open to working a Wednesday - Sunday.

Job Type

Full-time

About Renewal By Andersen

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America. We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

Be The Guide. Own The Experience. Grow With Us.

At Renewal by Andersen, we don’t just replace windows and doors — we create a homeowner experience that feels smooth, supported, and memorable from start to finish. We’re looking for a motivated, upbeat, detail-driven Customer Care Coordinator to help guide our customers through one of the most exciting upgrades they’ll make to their home.

Why Join Us?

This is a great opportunity to join a growing team in a key after-hours support role that keeps our customer experience moving. As a Customer Care Coordinator, you’ll ensure homeowners are scheduled quickly and accurately after a sale, helping create a smooth transition to the next phase of their project. This role is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment where communication and accuracy matter. If you’re dependable and enjoy keeping things running smoothly behind the scenes, this could be a great fit.

What You’ll Do

As a Customer Care Coordinator, you’ll be responsible for scheduling in-home Measure Technician appointments after a sale has been completed.

You will serve as the main point of coordination between Design Consultants, homeowners, and internal teams during evening and weekend hours.

You’ll Help Keep Scheduling Accurate And Efficient By

Scheduling in-home Measure Technician appointments with homeowners
Receiving and processing scheduling requests from Design Consultants in the field
Communicating with homeowners to confirm appointment times and details
Entering and updating scheduling information in systems such as rForce and Salesforce
Resolving scheduling conflicts and making adjustments as needed
Maintaining accurate calendars, schedules, and customer records
Ensuring clear communication between sales and operations teams
Supporting timely scheduling during evening and weekend shifts
Helping ensure a smooth transition from sales to installation planning

What We’re Looking For

We’re looking for someone who brings energy, ownership, and a positive attitude to the team. The right person is organized, dependable, customer-focused, and excited to grow.

You’ll Be a Great Fit If You Have

1+ year of customer service experience
1+ year of data entry or administrative experience
Strong communication skills — written, verbal, and organizational
Confidence using computers and Microsoft Office tools like Word and Excel
The ability to stay organized while managing multiple priorities
A calm, friendly, solution-focused approach with customers
A team-first attitude and willingness to jump in where needed
A high school diploma or equivalent experience

Our Ideal Team Member

You take pride in doing things correctly and keeping everything organized. You show up ready to work, stay focused, and handle responsibilities with consistency and care.

You’re someone who communicates clearly, stays calm when things get busy, and understands the importance of following through on details that affect real customers.

We value team members who are reliable, steady, and committed to doing quality work every day.

What We Offer