Customer Service Coordinator / Project Manager Assistant

shift, LLC; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

shift, LLC is seeking a Customer Service Coordinator / Project Manager Assistant in Raleigh, North Carolina. This role involves coordinating all aspects of insurance restoration projects, ensuring effective communication among clients, subcontractors, and company personnel.

The ideal candidate will have significant experience in customer service and project management, excellent organizational skills, and the ability to solve problems creatively.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years of experience in Project Management / Scheduling / Dispatching.
• General understanding of remodeling, construction / restoration principles is an asset.

Responsibilities

• Coordinate and manage communication between all parties involved in insurance claims.
• Assist in dispatching crews and scheduling trades based on repair estimates.
• Maintain well-organized job files and provide exceptional service to clients.

Skills

Customer Service / Client Care experience

Project Management

Excellent computer skills

Analytical and problem-solving skills

Tools

Xactimate

DASH

Job description

Customer Service Coordinator / Project Manager Assistant

Leading Insurance Restoration company in the Greenville/Winterville, Raleigh and Charlotte area quickly growing and expanding territory coverage and looking to fill multiple positions immediately.

C3’s role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.

They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies’ Internal Customers (Managers and Fellow Employees).

This position is all about communication, follow up and more follow up and communication- prove that and you are in!

Skills Required

• Over 4 years of Customer Service / Client Care experience
• Over 2 years Project Management / Scheduling / Dispatching / Tracking
• General understanding of remodeling, construction / restoration principles an asset
• Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, DASH*)
• Systematic and capable of organizing multiple jobs / activities at a time
• Analytical and able to problem solve in a timely manner under intense circumstances.
• Think outside the box to make adjustments and changes as required as situations dictate
• Produce exceptional and well organized, documented job files
• Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
• Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
• Clean Background check
• Able to successfully pass periodic drug testing
• *Experience with these programs not required, but a plus!