Customer Service Coordinator / Project Manager Assistant

shift, LLC; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

shift, LLC is looking for a Customer Service Coordinator / Project Manager Assistant in Charlotte to support their insurance restoration operations. This role involves coordinating claims, communicating with clients and contractors, and ensuring timely project completion.

Candidates must have strong customer service and project management experience, excellent organizational and communication skills, and the ability to work under pressure. Experience with tools like Xactimate is a plus.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years of Project Management / Scheduling / Dispatching experience.
• General understanding of remodeling and restoration principles is an asset.

Responsibilities

• Act as the conduit for conveying information in insurance claims.
• Coordinate mitigation, remediation, and repairs efficiently.
• Communicate with various parties involved in the claim.

Skills

Customer Service / Client Care experience

Project Management / Scheduling / Dispatching

Excellent computer skills

Problem-solving skills

Ability to organize multiple jobs

Professional conduct

Communication skills

Tools

Xactimate

DASH

Job description

Customer Service Coordinator / Project Manager Assistant

Leading insurance restoration company in the Greenville / Winterville, Raleigh and Charlotte area is quickly growing and expanding territory coverage and looking to fill multiple positions immediately.

C3’s role is to be the conduit and coordinator of the insurance claim, acting as the channel for conveying information to all parties involved including company officers and managers, other team members, subcontractors, insurance adjusters, and clients.

They coordinate mitigation, remediation and repairs efficiently by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with clients all pertinent details of the job. There are several clients that are equally important as the others on the claim: insurance adjuster, subcontractor, property owner, and the company’s internal customers (managers and fellow employees).

This position is all about communication, follow‑up, and more follow‑up. Prove that you are capable and you are in!

Skills Required

• Over 4 years of Customer Service / Client Care experience
• Over 2 years of Project Management / Scheduling / Dispatching / Tracking
• General understanding of remodeling, construction / restoration principles is an asset
• Excellent computer skills (email, Excel, Word, calendars, PDF, digital pictures, Xactimate, DASH)
• Systematic and capable of organizing multiple jobs / activities at a time
• Analytical and able to problem solve in a timely manner under intense circumstances
• Think outside the box to make adjustments and changes as required as situations dictate
• Produce exceptional and well‑organized, documented job files
• Maintains professional conduct, organization and communication skills to deliver extraordinary service to in‑house peers/team, insurance adjusters, agents, property managers and homeowners
• Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
• Clean background check
• Able to successfully pass periodic drug testing
• Experience with Xactimate, DASH, etc. is not required, but a plus!

Candidates must be self‑motivated, enthusiastic and have excellent communication skills.

Please submit your resume including a cover letter detailing why you are the best person for this position and how you would enhance our company.

We look forward to receiving your resume!

All your information will be kept confidential according to EEO guidelines.

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