Customer Service Coordinator / Project Manager Assistant

shift, LLC; Greenville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

shift, LLC is looking for a full-time Customer Service Coordinator / Project Manager Assistant in Greenville, NC. This role requires excellent communication skills to coordinate all aspects of insurance restoration projects, ensuring efficient mitigation, repair, and customer satisfaction.

Ideal candidates have over 4 years in customer service and substantial experience in project management. You will ensure to bring each project to completion on time and budget while maintaining a professional demeanor with all stakeholders.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years in Project Management or Scheduling.
• Strong organization skills for multiple tasks.

Responsibilities

• Coordinate information between all parties involved.
• Assist in scheduling trades based on repair estimates.
• Maintain communication with clients and internal teams.

Skills

Customer Service / Client Care experience

Project Management / Scheduling / Dispatching

Understanding of remodeling/construction

Excellent computer skills

Analytical problem-solving

Organizing multiple jobs

Tools

Xactimate

DASH

Job description

Customer Service Coordinator / Project Manager Assistant

Full-time

Leading Insurance Restoration company in the Greenville / Winterville, Raleigh and Charlotte area quickly growing and expanding territory coverage and looking to fill multiple positions immediately.

C3’s role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.

They help coordinate mitigation, remediation and repairs efficiently, by understanding the loss, assisting with and dispatching EMS crews, arranging testing as appropriate, assisting with and scheduling each trade based on the repair estimate, and communicating with client all pertinent details of the job. There are several clients, equally as important as the other, on the claim: Insurance Adjuster, Subcontractor, Property Owner, and Companies’ Internal Customers (Managers and Fellow Employees).

This position is all about communication, follow up and more follow up and communication- prove that and you are in!

Skills required

• Over 4 years of Customer Service / Client Care experience
• Over 2 years Project Management / Scheduling / Dispatching / Tracking
• General understanding of remodeling, construction / restoration principles an asset
• Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, DASH*)
• Systematic and capable of organizing multiple jobs / activities at a time
• Analytical and able to problem solve in a timely manner under intense circumstances.
• Think outside the box to make adjustments and changes as required as situations dictate
• Produce exceptional and well organized, documented job files
• Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
• Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
• Clean Background check
• Able to successfully pass periodic drug testing

*Experience with these programs not required, but a plus!