Customer Service & Project Coordination Specialist

shift, LLC; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

shift, LLC is seeking a Customer Service Coordinator / Project Manager Assistant in Raleigh, North Carolina. This role involves coordinating all aspects of insurance restoration projects, ensuring effective communication among clients, subcontractors, and company personnel.

The ideal candidate will have significant experience in customer service and project management, excellent organizational skills, and the ability to solve problems creatively.

Qualifications

• Over 4 years of Customer Service / Client Care experience.
• Over 2 years of experience in Project Management / Scheduling / Dispatching.
• General understanding of remodeling, construction / restoration principles is an asset.

Responsibilities

• Coordinate and manage communication between all parties involved in insurance claims.
• Assist in dispatching crews and scheduling trades based on repair estimates.
• Maintain well-organized job files and provide exceptional service to clients.

Skills

Customer Service / Client Care experience

Project Management

Excellent computer skills

Analytical and problem-solving skills

Tools

Xactimate

DASH

Job description

shift, LLC is seeking a Customer Service Coordinator / Project Manager Assistant in Raleigh, North Carolina. This role involves coordinating all aspects of insurance restoration projects, ensuring effective communication among clients, subcontractors, and company personnel.

The ideal candidate will have significant experience in customer service and project management, excellent organizational skills, and the ability to solve problems creatively.