Customer Service Coordinator | Paid Training

Heyward Allen; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Growth opportunities

Paid training

Employee benefits available

Job summary

Heyward Allen in Athens, GA is seeking a dependable Customer Service Coordinator who enjoys helping people, managing schedules, and being the go-to person customers count on. You’ll handle service reminders, schedule appointments, and maintain accurate records.

The ideal candidate communicates clearly, stays calm under pressure, and thrives in a fast-paced dealership environment. This full-time role offers competitive pay, training, and opportunities for growth with a friendly team.

Qualifications

• Previous call center or customer service experience preferred, but not required.
• Friendly, professional and customer-focused attitude.
• Strong verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Excellent organizational and multitasking abilities.
• Basic computer skills and ability to learn dealership software.
• Positive attitude, reliability and strong work ethic.

Responsibilities

• Make outbound calls to customers regarding service reminders, maintenance and follow-up opportunities.
• Schedule and confirm service appointments.
• Follow up with customers on declined services and recommended maintenance.
• Maintain accurate customer records.
• Communicate professionally with customers while providing outstanding service.
• Meet daily and monthly performance goals.
• Work closely with service advisors and dealership team to maximize appointment opportunities.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Basic computer skills

Dealership software

Tools

CRM software

Call center software

Dealership software

Job description

Strong Communication and People Skills Required

Are you organized, friendly, and great at keeping up in a fast-paced environment? Then we have the opportunity for you! Heyward Allen is looking for a dependable Customer Service Coordinator who enjoys helping people, managing schedules, and being the go-to person customers can count on. This role is perfect for someone who communicates well, stays calm under pressure, and knows how to keep multiple tasks moving at once.

What You’ll Do:

• Make outbound calls to customers regarding service reminders, maintenance, and follow-up opportunities
• Schedule and confirm service appointments
• Follow up with customers on declined services and recommended maintenance
• Maintain accurate customer records
• Communicate professionally with customers while providing outstanding service
• Meet daily and monthly performance goals
• Work closely with the service advisors and dealership team to maximize appointment opportunities

What We’re Looking For:

• Previous call center, customer service, or BDC experience preferred, but not required
• Friendly, professional, and customer-focused attitude
• Strong verbal and written communication skills
• Comfortable making a high volume of outbound calls
• Excellent organizational and multitasking abilities
• Basic computer skills and the ability to learn dealership software
• Positive attitude, reliability, and a strong work ethic

Why You’ll Love Working Here:

• Competitive pay
• Stable, full-time position
• Friendly and supportive team
• Opportunities for growth and advancement
• Paid training
• Employee benefits available

The Ideal Candidate

You enjoy helping people, staying busy, and keeping things organized. You can handle a fast-moving environment while maintaining a positive attitude and professional communication.