Automotive Administrative & Customer Service Coordinator

Hyundai Of St Augustine; Saint Augustine (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Hyundai Of St Augustine is seeking an Automotive Administrative & Customer Service Coordinator to support the Service Department and dealership operations in St. Augustine, FL.

You will manage appointment scheduling, follow-up communications, and document handling to ensure a smooth, welcoming customer experience. The role emphasizes organized administration, professional service, and collaboration across departments, with duties ranging from data entry to customer records management and daily

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Professional appearance and positive attitude.
• Reliable, punctual, and dependable.
• Ability to work effectively as part of a team.

Responsibilities

• Schedule and confirm customer service appointments.
• Make outbound customer follow-up calls regarding service needs and appointments.
• Provide friendly and professional customer service by phone, email, and in person.
• Scan, organize, and electronically file dealership and service documents.
• Assist the Service Department Cashiers with administrative duties and daily workflow.
• Maintain accurate customer records and update information as needed.
• Follow up with customers after service visits to ensure satisfaction.
• Coordinate communication between customers, Service Advisors, technicians, and other dealership departments.
• Perform data entry and maintain accurate records in dealership systems.
• Maintain confidentiality and handle customer information professionally.

Skills

Excellent communication

Customer service

Organizational skills

Teamwork

Punctuality

Job description

Automotive Administrative & Customer Service Coordinator

Full Time St. Augustine, FL, US

2 days ago Requisition ID: 1020

Salary Range: $15.00 To $17.00 Hourly

BDC Representative - Automotive Administrative & Customer Service Coordinator

Position: Automotive Administrative & Customer Service Coordinator
Department: Service / Dealership Operations
Employment Type: Full-Time

About the Position

We are seeking a dependable, organized, and customer-focused Automotive Administrative & Customer Service Coordinator to support our Service Department and overall dealership operations.

This position is ideal for someone who enjoys working with customers, staying organized, and keeping daily administrative tasks moving efficiently. The successful candidate will assist with appointment scheduling, customer follow-up, document scanning, data entry, and general administrative support while providing a professional and welcoming experience to our customers.

Key Responsibilities

• Schedule and confirm customer service appointments.
• Make outbound customer follow-up calls regarding service needs, appointments, and dealership communications.
• Provide friendly and professional customer service by phone, email, and in person.
• Scan, organize, and electronically file dealership and service documents.
• Assist the Service Department Cashiers with administrative duties and daily workflow.
• Maintain accurate customer records and update information as needed.
• Follow up with customers after service visits to ensure satisfaction.
• Help coordinate communication between customers, Service Advisors, technicians, and other dealership departments.
• Perform data entry and maintain accurate records in dealership systems.
• Maintain confidentiality and handle customer information professionally.
• Support the dealership team with additional administrative tasks as needed.

Qualifications

• Previous administrative, customer service, or dealership experience preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Comfortable making and receiving customer phone calls.
• Basic computer skills and ability to learn dealership software and systems.
• Professional appearance and positive attitude.
• Reliable, punctual, and dependable.
• Ability to work effectively as part of a team.

If you are organized, enjoy helping people, and are looking for an opportunity to become an important part of our team, we would love to hear from you!