Service Appointment Coordinator

Briggs Automotive Group; Manhattan (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Briggs Auto Group in Kansas is seeking a motivated Service Appointment Coordinator to join our team. You will communicate with customers, schedule service appointments, and help provide an exceptional customer experience from the first point of contact.

You will respond to inquiries by phone, text, or email, coordinate with Service Advisors, maintain records, and strive to maximize service opportunities in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Comfortable using phones, text messaging, and email.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude and strong work ethic.
• Previous automotive, BDC, call center, or customer service experience is a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online leads
• Schedule and confirm service appointments
• Follow up with customers regarding recommended and declined services
• Maintain accurate customer information and appointment records
• Work closely with Service Advisors and the Service Department to maximize appointment opportunities
• Provide professional, friendly, and timely communication with every customer

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Positive attitude

Job description

Service Appointment Coordinator

Briggs Auto Group is looking for a motivated and customer-focused Service Appointment Coordinator to join our team!

In this role, you will be responsible for communicating with customers, scheduling service appointments, following up on service opportunities, and helping provide an exceptional customer experience from the first point of contact.

Responsibilities:

• Respond to customer inquiries via phone, text, email, and online leads

• Schedule and confirm service appointments

• Follow up with customers regarding recommended and declined services

• Maintain accurate customer information and appointment records

• Work closely with Service Advisors and the Service Department to maximize appointment opportunities

• Provide professional, friendly, and timely communication with every customer

Qualifications:

• Strong communication and customer service skills

• Comfortable working with phones, text messaging, and email

• Ability to multitask and stay organized in a fast-paced environment

• Positive attitude and strong work ethic

• Previous automotive, BDC, call center, or customer service experience is a plus, but not required

Briggs Auto Group offers a great team environment, opportunities for growth, and the chance to build a career in the automotive industry.