Customer Service Coordinator II

Baptist Memorial Health Care; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Baptist Memorial Health Care in Memphis is seeking a Coordinator-Customer Service to ensure efficient clinic operations. This role includes verifying insurance, scheduling appointments, and providing financial counseling for patients.

The ideal candidate will have at least one year of experience in a physician practice and possess excellent customer relations skills, along with a good understanding of medical terminology.

Qualifications

• Minimum of one year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily and monthly close-out procedures for cash balancing.
• Maintain knowledge of billing accuracy and compliance.
• Promote customer satisfaction in all communications.
• Schedule appointments and gather patient information efficiently.

Skills

Excellent customer relations skills

Knowledge of medical terminology

Basic knowledge of Windows applications

Education

Associates Degree

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling, thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Experience

• One (1) year of experience in a physician practice or clinic.

Education

• Collegiate or medical trade completion. Associates Degree

Training

• Current knowledge of medical terminology.

Special Skills

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.