Customer Service Coordinator II

Baptist; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist is seeking a Coordinator-Customer Service to be the first contact for patients and visitors in our physician practice. You will handle administrative tasks, appointment scheduling, and financial counseling to support a smooth clinic experience.

You will verify insurance, collect co-pays, and coordinate with carriers, while maintaining professionalism and strong communication with patients and staff to ensure accurate records and efficient workflow.

Qualifications

• Associates degree or medical trade completion required.
• 1 year of experience in a physician practice or clinic preferred.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with a professional demeanor in verbal and nonverbal communication.
• Answers phones and directs messages to maintain workflow and confidentiality.
• Performs accurate charge entry and ensures compliant billing information.
• Contacts patients to collect payments or arrange financial plans for scheduled exams.
• Schedules appointments and collects demographic and insurance information.
• Coordinates data entry of demographic and medical information into the practice management system.
• Keeps files and records organized to support workflow and confidentiality.
• Assists patients with financial counseling and input of necessary data.

Skills

Customer service

Communication

Insurance verification

Billing knowledge

Education

Associate's degree

Tools

Practice management system

Job description

Purpose of Position and Scope of Responsibility

Job Summary The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills

Principal Accountabilities/Responsibilities

Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.

• Performs daily and monthly close out procedures for internal controls and cash balancing.


• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.


• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.


• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.


• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.


• Perform accurate charge entry.


• Complies with all organizational policies regarding ethical business practices.


• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.


• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.


• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.


• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.


• Completes assigned goals

Minimum Qualifications

Collegiate or medical trade completion. Associates Degre

One (1) year of experience in a physician practice or clinic.

Desired Qualifications

Desired Education

Desired Experience

Desired Licensure, Registration, Certification