Customer Service Coordinator II

Baptist Memorial Health Care; Booneville (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care in Booneville seeks a Coordinator-Customer Service to serve as the first contact for patients and visitors. This role includes administrative tasks aimed at ensuring a smooth clinic experience, such as verifying insurance and financial counseling, while promoting customer satisfaction through effective communication.

The ideal candidate will have at least one year of experience in a physician practice and an Associates Degree. Strong customer relations skills and knowledge of medical terminology are required.

Qualifications

• Minimum of one year experience in a physician practice or clinic.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and directs communication with carriers.
• Maintains organized files for efficient workflow.
• Schedules appointments and collects demographic information.

Skills

Excellent customer relations skills

Basic knowledge of Windows applications

Current knowledge of medical terminology

Education

Associates Degree

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling, verifying insurance, collecting co-pays, co-insurances, and past-due balances. Makes appointments and appointment reminder phone calls. Performs accurate charge entry and handles pre-certifications, maintaining a professional relationship with insurance companies. Displays good public relations and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close-out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays, deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures related to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information, and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service, and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Experience

• Minimum Required: One (1) year of experience in a physician practice or clinic.

Education

• Minimum Required: Collegiate or medical trade completion. Associates Degree.

Training

• Minimum Required: Current knowledge of medical terminology.

Special Skills

• Minimum Required: Excellent customer relations skills, basic knowledge of Windows applications, current knowledge of medical terminology.

Licensure

Not required.